Overview
At Little Creative Place, we take great care in creating and packaging our handmade gifts. We hope you love your purchase, but if something isn’t quite right, we’re here to help.
This policy explains your rights when returning an item, requesting a refund or reporting a problem with your order.
Non-Personalised Items
If you’ve purchased a non-personalised item, you have the right to cancel your order within 14 days of receiving it.
Please contact us within those 14 days to let us know you wish to return your purchase. You then have a further 14 days to send the item back.
Items should be returned in their original condition and packaged carefully to prevent damage in transit.
For change-of-mind returns, customers are responsible for paying the return postage. We recommend using a tracked postal service, as the parcel remains your responsibility until it reaches us.
We will refund the item price and any applicable standard outbound delivery charge, in accordance with your statutory rights. We may wait until we receive the returned item, or evidence that it has been sent back, before issuing the refund.
Personalised and Made-to-Order Gifts
Many of our products are handmade and personalised especially for you.
Items that have been made to your individual specifications or clearly personalised, such as gifts featuring your chosen name, date or wording, cannot normally be returned or refunded simply because you’ve changed your mind.
This does not affect your statutory rights if an item arrives faulty, damaged or not as described.
If you notice a mistake in the personalisation details you’ve submitted, please contact us as soon as possible. We’ll do our best to help before production begins, although changes may not always be possible once an item has been made.
Damaged, Faulty or Incorrect Items
We carefully inspect and package every order, but occasionally things can go wrong during delivery.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at [email protected].
Where possible, please include your order number and photographs showing the issue. This helps us resolve the problem quickly.
Depending on the circumstances and your statutory rights, we’ll arrange an appropriate replacement, repair or refund.
Where a return is necessary because an item is faulty, damaged or incorrect, we will cover reasonable return postage costs or arrange an appropriate return method.
Refunds
Once your return has been received and checked, we’ll arrange any refund due to your original payment method.
Refunds are normally processed promptly, although your bank or payment provider may take additional time to make the funds available.
For eligible cancellations, refunds will include the standard delivery charge where required by law. Additional charges for an upgraded delivery service are not normally refundable.
Exchanges
If you’d like to exchange a non-personalised item, please contact us before returning it.
For change-of-mind exchanges, customers are responsible for return postage and any applicable postage costs for sending the replacement.
Personalised items cannot normally be exchanged unless they are faulty, damaged or not as described.
Gifts Sent Directly to a Recipient
If your purchase was sent directly to someone as a gift, please contact us to discuss any issue.
Refunds will normally be made to the original purchaser using the original payment method.
Returning an Item
Please contact us before posting a return so we can provide the correct return address and instructions.
Customers are responsible for return postage on change-of-mind returns. We recommend obtaining proof of posting and using a tracked service.
If the item is faulty, damaged or incorrect, please contact us first so we can arrange an appropriate solution.
Need Help?
We’re always happy to help with any questions about your order.
Email: [email protected]
Little Creative Place Ltd
Handmade in North Wales
Nothing in this policy affects your statutory consumer rights.